Customer Programs Analyst

Summary

Join Clean Power Alliance (CPA) as the Analyst, Customer Programs! This newly created role supports the development, implementation, and evaluation of innovative customer programs. You will manage projects across the program lifecycle, coordinate with various internal teams, and lead metrics management. Responsibilities include process improvement, data analysis, reporting, and collaboration with stakeholders. The ideal candidate possesses a bachelor's degree, 3+ years of relevant experience, strong analytical and communication skills, and proficiency in data visualization tools. CPA offers a hybrid or remote work option, competitive salary, and benefits including health care, a 401(k)-like match program, paid vacation, and sick leave. Apply now!

Requirements

• Have a bachelor’s degree in a related field and a minimum of 3 years of work experience within the energy or sustainability sectors
• Have project management experience
• Have experience with data tracking and reporting tools
• Have experience managing complex projects or initiatives
• Have experience working with, analyzing, and reporting on large data sets
• Have experience working with a customer relationship management tool (CRM), including developing reports and creation of dashboards
• Reside in Southern California
• Demonstrate good judgement and integrity
• Have high attention to detail with strong organizational skills
• Communicate effectively, orally, and in writing; and have the ability to translate complex technical information into non-technical language
• Have a strong work ethic and be comfortable taking initiative/working in a fast paced, start-up environment
• Work well on diverse teams and be highly collaborative
• Enjoy engaging with passionate internal and external stakeholders
• Have high tolerance for uncertainty but know how to bring things to resolution
• Be able to interpret and explain policies, procedures, and regulations
• Be able to organize and carry out projects with minimal instruction
• Be able to provide and accept constructive feedback and adjust methodology in alignment with the tasks/goals at hand
• Be able to sit at a desk and work on a computer for prolonged periods
• Have excellent verbal and written communication skills
• Have excellent organizational, scheduling, time management skills and attention to detail
• Have the ability to work independently on projects with minimum supervision
• Have the ability to act with integrity, professionalism, and confidentiality
• Have the ability to fully own tasks, work, and processes with minimal oversight
• Have knowledge of modern office procedures and practices including preparing correspondence and operating modern office equipment
• Be highly proficient with Microsoft Office Suite, particularly PowerPoint, and have advanced knowledge of Excel
• Have experience working with Tableau or other data visualization tools

Responsibilities

• Serve as an internal consultant to identify opportunities for process improvement and streamlining of operations, including scoping and building tools to support these activities
• Monitor, review, analyze, and interpret program reporting to identify efficiencies for program operations
• Provide ownership and accountability for Customer Programs team-wide processes, including its program portfolio lifecycle in collaboration with the Director, Customer Programs
• Coordinate with internal stakeholders to understand, scope, and implement projects and program improvements
• Lead team efforts to define, track, and report on program metrics both internally and externally
• Develop dashboards and reporting tools, in collaboration with other CPA teams, to support these efforts
• Utilize CPA’s Customer Relationship Management platform to support program and project tracking
• Work with internal teams such as Data and Systems, Customer Care, Regulatory, and Marketing to understand data environment and build out processes required to support reporting
• Collaborate with Program Managers and Vendors to ensure consistency and accuracy of data reporting to support these efforts
• Develop tools and templates to support Program Managers in program design and development, program launch and implementation, and program evaluation and improvement activities
• Other Duties as Assigned

Preferred Qualifications

• Have direct experience working as an analyst or operations strategy role on or with customer demand side management programs
• Have specific experience in CCA or utility program/project implementation
• Have knowledge of resiliency and grid management, electrification, and/or local energy procurement

Benefits

• Health care
• A 401(k)-like match program
• Paid vacation
• Sick leave
• Hybrid or Remote work options