Customer Programs Support Associate

Summary

Join EnergyHub as a temporary Customer Programs Support Associate and contribute to the success of our utility and consumer programs. You will provide essential email and technical support to applicants, participants, and utility program staff. This role involves managing a trouble ticket queue, identifying systemic issues, and creating reports. You will collaborate with Grid Edge experts and contribute to the reliability of North America's grid. The position offers a unique opportunity to work with cutting-edge technologies and make a positive impact on the energy industry. EnergyHub provides a supportive and collaborative work environment with various benefits.

Requirements

• Experience in a customer support and/or process management role
• Excellent attention to detail
• Proven track record of managing multiple tasks simultaneously
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel

Responsibilities

• Provide email support for our program applicants and participants
• Provide a 2nd and 3rd line of support to utility program staff and partner company customer support teams
• Manage a trouble ticket queue to track issues from initial report to resolution
• Work with other internal teams to identify systemic issues and recommend improvements to products and processes
• Provide weekly and monthly reporting on all program support activity as needed

Preferred Qualifications

Exposure to Electric Vehicles, charging, infrastructure, or interest in the industry

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• An education assistance program