Customer Research Analyst

Summary

Join Abercrombie & Fitch as a remote Customer Research Analyst, acting as an in-house resource for brand and business partners. You will design and implement customer research to gather insights on customer values, attitudes, and preferences. Collaborate with cross-functional teams to integrate these insights into brand strategies and business decisions. The ideal candidate possesses a deep understanding of the fashion retail industry, strong analytical skills, and excellent communication abilities. You will be passionate about delivering data-driven insights to inspire business action and have a strong curiosity about customers. Additional responsibilities may include research community management, project management, recruiting, report cataloguing, brand health tracking, etc.

Requirements

• 4-year college degree or equivalent experience
• 4-5 years in a customer/marketing research, analytics or other related role
• 2+ years of experience conducting primary quant and qual research utilizing research communities/panels, survey platforms (eg. Qualtrics, Alchemer) and MS Office programs (eg. Excel, PowerPoint)
• Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story
• Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking and comfortable moderating qualitative engagements such as focus groups and IDIs
• Proven ability to independently drive projects to conclusion and work effectively with a variety of cross functional partners from various levels within a company
• Excellent verbal and written communication skills
• A deep empathy for both the customer and your team's goals
• Willingness to travel –quarterly domestic travel will be a requirement of this role

Responsibilities

• Executing primary research initiatives inclusive of writing briefs, programming surveys, moderating research engagements, synthesizing actions/recommendations, delivering concise/impactful written reports
• Influencing business actions based on customer insights synthesized from primary and secondary research
• Working collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life for internal business stakeholders
• Contributing to the on-going evolution of the Customer Insights discipline at A&F Co. especially as it relates to learning about and strategically implementing new research technologies and techniques

Preferred Qualifications

Experience working in a Retail/eCommerce environment is strongly preferred

Benefits

• Incentive bonus program
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups