Customer Research Intern

Summary

Join Presence, a leading provider of teletherapy solutions, as a Kanga Customer Research Intern for Summer 2025! This remote internship offers hands-on experience in gathering customer insights to improve our SaaS platform, Kanga. You will identify user pain points, suggest improvements, and collaborate with a remote team. The ideal candidate is currently enrolled in an undergraduate program (preferably in Business Management or Math/Statistics), available for 25 hours/week (M-F), and possesses basic research methodology experience. The internship runs from June 16 to August 8, 2025, and pays $15–$20 per hour. This is a part-time, temporary, non-exempt position.

Requirements

• Current enrollment in an undergraduate program (Preferred majors in Business Management or Math/Statistics-related programs) with an anticipated graduation date in 2026 or 2027
• Available to work up to 25 hours per week throughout the 8-week summer internship, running from June 16 to August 8. The schedule for this internship is M-F for 5 hours/day
• Basic experience with research methodology
• Familiarity with Google Workspace (Docs, Sheets, Slides)
• Excellent communication skills (written and verbal)
• Ability to work independently and as part of a remote team
• Enthusiasm for remote work and “cameras on” collaboration

Responsibilities

• Identify key user pain points and areas of dissatisfaction with the Kanga platform
• Determine what features and improvements would significantly enhance the user experience and increase user satisfaction
• Collaborate Across Teams: Work with remote team members to ensure clear communication and alignment, contributing to a positive, inclusive team culture

Benefits

This is a part-time, temporary, non-exempt (hourly) position with a pay range of $15–$20 per hour