Customer Success Intern

Summary

Join Istari Digital, a digital engineering software company, as a Summer 2025 Customer Success Engineering Intern. You will work under the mentorship of experienced engineers, using tools like CAD, CFD, and FEM, and DevOps practices to help customers adopt model-based engineering. The internship involves customer engagements and internal collaboration, providing hands-on experience delivering value and aligning with company goals. Responsibilities include digital engineering, AI and software development, customer support and engagement, and innovation and continuous learning. The internship is a hybrid role, combining work in Washington DC/Alexandria VA and remote flexibility. The position offers competitive compensation and benefits.

Requirements

• Rising junior or senior working toward a B.S. in Computer Science, Mechanical Engineering, Electrical Engineering, Physics, or related discipline
• Coursework or project experience with at least one digital-engineering tool (e.g., SolidWorks, CATIA, ANSYS, OpenFOAM) or numerical-analysis library
• Demonstrable coding skills in Python, JavaScript/TypeScript, or C/C++
• Academic projects and open-source contributions welcome
• Familiarity with version control (Git) and basic testing practices
• Strong analytical and problem-solving mindset; able to break down complex tasks into incremental deliverables
• Clear written and verbal communication; comfortable explaining technical ideas to peers and non-technical stakeholders
• Self-starter who can manage time across multiple threads in a fast-paced environment
• Willingness to travel up to 25 % for short on-site customer visits (travel expenses covered)
• Must be eligible for a U.S. public-trust background check (no clearance required)

Responsibilities

• Integrate with APIs from CAD, FEM, and CFD tools to extract and manipulate model data
• Develop and test automation tools using Python and TypeScript
• Explore and prototype AI-related projects (e.g., GenAI, data privacy-preserving approaches, reinforcement learning + automation)
• Contribute to CI/CD pipelines, write tests, and participate in code reviews and documentation
• Shadow and support senior engineers during customer meetings and technical discussions
• Troubleshoot issues in CAD/PLM integrations, simulation workflows, and scripting utilities
• Create user-facing materials like quick-start guides, tip sheets, and micro-trainings
• Gradually lead technical demos and help translate customer feedback into product improvements
• Research emerging trends in GenAI, cloud-native simulation, and DevSecOps
• Present a “lightning talk” to share insights or proof-of-concepts with the team
• Join internal design reviews and sprint retrospectives to contribute observations and ideas
• Support proposal efforts by helping draft slides, demo scripts, or technical storylines

Preferred Qualifications

• Exposure to Agile or DevOps workflows (e.g., GitLab CI/CD, Docker)
• Experience tutoring peers or creating how-to content for engineering or coding tools
• Certifications, hackathon awards, or advanced coursework in CAD, CFD, FEM, or cloud architectures

Benefits

• Medical/Dental/Vision
• Employee Premiums are 100% Company Paid
• Life Insurance
• Flexible Work Hours
• Unlimited Paid Time Off (PTO) with federal government holidays
• Competitive Compensation
• 401k
• Company Stock Options
• Home Office Setup Budget
• Reimbursement for approved trainings and subscriptions
• Conferences (travel, lodging, and fees)