Customer Sales and Support Specialist

Summary

Join Quanata, a company dedicated to creating context-based insurance solutions, as a Customer Sales and Support Specialist. You will be responsible for converting inbound calls into new policy growth and providing exceptional customer service. This role requires a strong customer service background, insurance knowledge, and excellent communication skills. You will work remotely with occasional travel required for team meetings or company gatherings. Quanata offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Associate’s degree or equivalent relevant experience and
• 2 - 4 years inside sales experience
• Licensed Insurance Producer
• People-focused orientation, and a passion for continuous learning
• Excellent verbal and written skills

Responsibilities

• Answer incoming calls to assist potential and existing customers with their insurance inquiries
• Identify and address customer needs with available products
• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat)
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance
• Utilize our policy management system to perform transactions, such as policy changes and corrections
• Own your efforts to deliver customer happiness
• Act as the voice of the customer to relay their happiness and feedback that is not easily tracked in numbers

Preferred Qualifications

Bilingual English and Spanish

Benefits

• Medical, dental, vision, life insurance and supplemental income plans for you and your dependents
• A Headspace app subscription
• Monthly wellness allowance
• A 401(k) Plan with a company match
• A one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion
• Our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day
• All employees accrue four weeks of PTO in their first year of employment
• New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child
• The twelve weeks is applicable to both birthing and non-birthing parent
• All employees receive up to $5000 each year for professional learning, continuing education and career development
• All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp