Renewals & Sales Support Specialist

Summary

Join GoFundMe's Pro team as a Renewals and Sales Support Specialist! This role centers on managing enterprise customer renewals, ensuring smooth and timely processes for retention and satisfaction. You will provide crucial sales support, maintain CRM data integrity, and contribute to efficient deal execution. The ideal candidate thrives in fast-paced, collaborative environments and is eager for growth within a mission-driven company. This position involves close collaboration with various teams and direct client interaction. The role requires strong organizational skills, attention to detail, and excellent communication abilities.

Requirements

• 1–3 years of experience in renewals, sales support, account coordination, or CRM administration, ideally within SaaS or enterprise software
• Bachelor’s degree or equivalent work experience in business, marketing, or related field
• Proficient in Salesforce (required); experience with quoting tools, CPQ, or CLM systems is a plus
• Exceptionally organized with strong attention to detail and follow-through
• Effective communication and interpersonal skills with a customer-first mindset
• Comfortable in a dynamic, fast-paced environment; able to manage multiple tasks and deadlines
• Positive, team-oriented attitude with a strong sense of accountability and ownership

Responsibilities

• Track and manage upcoming renewals for enterprise accounts in Salesforce
• Own the renewal workflow, ensuring all documentation, approvals, and pricing updates are completed on time
• Prepare and route renewal order forms and agreements, working closely with Legal and Finance to ensure compliance
• Act as the point of contact for Account Executives and clients during the renewal process, delivering a smooth and efficient customer experience
• Ensure all renewal-related data in Salesforce is complete, up-to-date, and properly attributed for reporting and analytics
• Support Account Executives with administrative and operational tasks throughout the sales cycle, including opportunity creation, data hygiene, revenue accuracy, contract coordination, and order entry in Salesforce
• Serve as a Salesforce power user—updating records, generating reports, and ensuring clean, accurate data across accounts and opportunities
• Assist in preparing quotes, verifying pricing details, and preparing proposal documents with high attention to detail
• Collaborate with Sales Operations, Legal, and Customer Success to move deals forward efficiently and compliantly
• Maintain clean and consistent data and documentation for internal sales processes, templates, FAQs, and training materials
• Support sales development efforts by coordinating with enterprise development representatives and management for process optimization and efficiencies
• Maintain updated client records and assist with inbound client inquiries related to paperwork or timelines
• Coordinate client-facing communication for deal status, documentation needs, and renewal check-ins

Benefits

• Competitive pay and comprehensive healthcare benefits
• Financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Learning, development, and recognition programs to help you thrive and grow