Sales Support Specialist

Summary

Join Avery Dennison as a Sales Support Specialist and provide exceptional service to B2B customers in this remote role. Manage customer accounts, ensuring pricing accuracy and on-time deliveries. You will act as a liaison between customers and internal teams, coordinating with logistics to ensure timely order fulfillment. Proactively address customer concerns and support marketing program implementation. Collaborate with sales to achieve business goals and communicate supply chain issues, proposing solutions. This position requires strong customer service skills and experience in a B2B environment within manufacturing or industrial organizations.

Requirements

• High School Diploma or equivalent required; Bachelor’s degree preferred
• Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations
• Ability to lead customer-facing meetings independently with minimal supervision
• Excellent verbal, written, and phone communication skills
• Strong organizational, data entry, and prioritization skills
• Must be detail-oriented and able to multitask in a fast-paced, remote setting

Responsibilities

• Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance
• Implement and execute customer service strategies that improve efficiency and the customer experience
• Act as the main liaison between assigned customers and the marketing/sales teams
• Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery
• Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions
• Support the implementation of marketing programs and responsiveness initiatives
• Provide backup support to teammates during peak workloads
• Collaborate with Sales to meet customer and business goals
• Communicate supply chain issues and propose alternative solutions

Preferred Qualifications

Experience using Oracle or similar ERP systems is strongly preferred

Benefits

• Health & Wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and Paid holidays