Customer Service Administrator

Summary

Join Sourcepass, an IT consulting company, as a Customer Service Representative in a fast-paced environment. This role involves handling a high volume of phone calls, emails, and data entry tasks, ensuring accurate documentation in the company's ticketing database. You will be responsible for providing excellent customer service, resolving client issues, and assisting with special projects. The ideal candidate possesses strong communication skills, attention to detail, and at least 2-3 years of customer service experience in an office setting. The position requires proficiency with computers (Windows OS) and strong typing skills. This is an independent contractor position with a schedule of Tuesday to Saturday, 7 am-4 pm EST.

Requirements

• Shows up for work on time – ready to work
• Minimum 2-3 years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strong typing skills required
• Pays attention to detail

Responsibilities

• Answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Enter tickets into our database that arrive via our customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Call clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary