Customer Service Agent

Summary

Join Binance, a leading global blockchain ecosystem, as a frontline P2P market support representative. You will handle inbound and outbound customer inquiries via various communication channels, resolving issues and providing accurate information. This role requires 2-3 years of frontline customer support experience, preferably in finance or a related service industry. You must be adaptable, possess strong multitasking skills, and have fluency in English and Spanish. Binance offers competitive salary and benefits, including a work-from-home arrangement (depending on the team), opportunities for career growth, and a collaborative work environment.

Requirements

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Be both adaptable and resilient, able to operate in a quickly changing environment
• Be great at multitasking, prioritizing, and managing time effectively
• Have a fast internet connection (5mpbs broadband internet connection at least)
• Fluency in English and Spanish are required to be able to coordinate with overseas partners and stakeholders

Responsibilities

• Handle all inbound inquiries received, and establish outbound communication in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate yourself with up-to-date and relevant information to support the customer service operations
• Escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company

Preferred Qualifications

• Knowledge or interest in blockchain/digital assets/fintech industry and being a Binance P2P user
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)