Customer Service Agent

Summary

Join AUTO1.com as a Business Support Agent B2B and provide excellent customer service to existing business clients. You will handle incoming inquiries via phone and email, resolving issues related to aftersales and operational processes. Collaborate with internal teams to support dealers with logistics, document delivery, payments, and complaints. Maintain accurate records and reports. This 100% remote position offers attractive benefits, including a supplemental contribution to company pension plan and employee discounts. Become part of Europe's leading automotive platform and shape the future of the industry. Even if you don't meet all requirements, apply!

Requirements

• Prior experience in customer service is beneficial; ideally, you have already worked with a ticketing system and telephony software
• You are motivated, work in a structured and careful manner, and are a true team player
• Your strength lies in communication: You actively listen, are reliable, and always find the right words
• Fluent German skills (written and spoken) and confident handling of Google tools (Sheets, Gmail, Calendar, etc.) are part of your repertoire

Responsibilities

• Process incoming inquiries from business clients – via phone or email – regarding aftersales and operational issues, providing first-level support and finding solutions for each request
• Support dealers with issues such as logistics, document delivery, payments, and complaints, working closely with internal departments
• Serve as the interface between clients and departments, ensuring efficient resolution of all questions
• Maintain and manage overviews, reports, and customer data with care and accuracy

Preferred Qualifications

An interest in the automotive sector is a bonus, but not a must

Benefits

• 100% Remote work: Work comfortably from home anywhere in Germany – no matter where you live!
• Attractive benefits: Above-legal contribution to company pension plan, employee discounts on numerous purchases and even on your new car