Customer Service Agent

Summary

Join Fever, the world’s leading tech platform for culture and live entertainment, and help democratize access to culture and entertainment. As a Customer Service agent, you will provide excellent service to customers via email, phone, and social media, resolving incidents and managing inquiries. You will work a 16:00 pm to 00:00 am shift (5 days/week) from home. This role requires previous customer service experience, high German and fluent Spanish or English, and strong communication and problem-solving skills. Fever offers a great work environment, home office flexibility, salary advance options, event discounts, health insurance, and a Gympass membership.

Requirements

• Previous experience in User Support or Customer Service positions are highly valuable
• High German level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Have good communication and interpersonal skills
• Are a solution-oriented and reliable professional
• Are incredibly detail-orientated with excellent time-management skills
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills
• Be decisive and organized
• Love being part of a dynamic team in a growing company
• Candidates must reside in Spain

Responsibilities

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed

Preferred Qualifications

Previous experience using Zendesk is preferred

Benefits

• Home office
• Possibility to receive in advance part of your salary by Payflow
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass Membership