Kafene is hiring a
Customer Service Agent

Summary

Kafene is a leading point-of-sale financing partner that offers flexible lease-to-own solutions for underserved customers nationwide. They are expanding their team by hiring a Remote Customer Service Agent to provide excellent service standards and maintain high customer satisfaction. The agent will communicate with Kafene customers via telephone, manage customer queries, troubleshoot issues, process payments, and fulfill customer needs.

Requirements

• You are comfortable working in a remote environment with reliable internet access
• You have proven customer support experience, ideally in the rent/lease-to-own industry
• You exhibit strong phone contact-handling skills and active listening
• You possess excellent communication and presentation skills; being bilingual is a plus
• You demonstrate the ability to multitask, prioritize, and manage time effectively
• You hold a high school diploma or equivalent; a college degree is preferred

Responsibilities

• Communicates with Kafene customers via telephone and attracts potential customers by answering product and service questions
• Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, and escalates complaints across several communication channels
• Maintains customer accounts by verifying and recording account information and updating communication logs and dispositions for all account interactions
• Manages large amounts of incoming calls and places outbound calls as necessary for customer account follow-up
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Builds sustainable relationships of trust through open and interactive communication and provides feedback to management through a designated channel to recommend potential products or services

Benefits

• Compensation: Base pay varies based on experience
• Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs
• Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment