Customer Service Ambassador

Summary

Join us in revolutionizing the fashion world! As a Customer Service Ambassador for About You, you will be the first point of contact for customers, answering fashion-related inquiries with enthusiasm and expertise. You will manage orders, returns, and service requests, developing tailored solutions for each customer. This role requires a passion for fashion, native-level Swedish proficiency, strong PC skills, and the ability to thrive in a remote work environment. We offer comprehensive paid training, a permanent employment contract, and a supportive, community-driven approach. Embrace the flexibility of remote work and contribute your stylish flair to our team!

Requirements

• A true love for fashion that drives you to inspire customers with your stylish flair
• Experience in customer service or a strong desire to embark on an exciting career in the fashion industry
• Proficiency in Swedish at a native level
• Ability to quickly grasp new concepts and thrive in a self-directed work environment
• Strong PC skills and reliability in handling data
• Enthusiasm for communication and customer interaction, thriving in a dynamic, remote work setting within a lively digital community
• A stable internet connection and a quiet home workspace are essential

Responsibilities

• Add a touch of elegance and style to every customer interaction—be their first point of contact for all fashion-related questions
• Channel your passion for fashion into customer conversations by answering inquiries with enthusiasm and expertise
• Manage orders, returns, and service requests with a positive attitude and attention to detail
• Develop tailored solutions for our customers, drawing inspiration from your love of fashion

Benefits

• Benefit from comprehensive, paid training and guided onboarding characterized by positivity and creativity
• Enjoy the stability of a permanent employment contract in uncertain times
• Experience a smooth, fully virtual process—from application to onboarding
• Enjoy support, camaraderie, and more through our unique, community-driven approach!