Remote Customer Service and Admin Assistant

Summary

Join our team at Victoria Eggs as a Customer Service and Admin Assistant, where you'll support our team, provide exceptional customer service, and manage sales data. As a detail-oriented and enthusiastic individual, you'll be responsible for various tasks such as processing trade orders, providing customer service, and handling administrative tasks.

Requirements

• Excellent written and spoken English
• Proficiency in Excel
• Great attention to detail
• Excellent time management skills
• Desire to improve processes
• Positive attitude and eagerness to engage with and help customers

Responsibilities

• Process Trade Orders
• Provide Customer Service; liaise with B2B and B2C customers, along with the warehouse
• Support our Account Manager with sales inquiries and projects
• Handle Shipment and Customs Enquiries
• Manage our Online Sales Platforms (e.g., Faire Marketplace and Etsy); update prices, descriptions, photos, respond to customer messages, accept orders, and update shipping dates
• Conduct Weekly Stock & Order Management
• Perform Data Entry
• Handle all administrative tasks related to marketing, including updating photos on our PR platform, Press Loft, and creating engaging newsletters with provided guidance

Benefits

• Salary : £1,000 to £1,400 per month, depending on experience*
• Full-time : Fully remote position
• 28 days of paid time off
• Staff discount