Customer Service And Sales Representative

Summary

Join our dynamic e-commerce company as a French Customer Service Agent, working remotely from Tunisia. You will provide stellar customer support via phone, email, and live chat for our three leading home & living brands. This role involves turning inquiries into sales opportunities and ensuring timely delivery. We offer flexible working hours, remote work, personal development plans, a competitive salary and benefits package, and a diverse, international work environment. Success in this position requires fluency in French, customer service experience, strong communication skills, and the ability to multitask. We are seeking someone proactive, resilient, and accountable, who can contribute positively to our team.

Requirements

• Fluency in French and confidence in using your language skills over the phone and in emails
• Experience in customer service-related positions (bonus points for the sales experience), enthusiasm and ambition to take it to the next level
• High level of energy and enthusiasm, positive mindset, and hands-on approach
• Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency
• Great soft skills, especially communication, patience and empathy
• Resilience: coping well with pressure, open to receiving and adapting to feedback
• Multitasking: adapting to different situations in a limited amount of time
• Accountability: ability to work with little or no supervision
• Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures
• Elaborate computer skills to comfortably navigate across different systems while speaking to customers
• Based in the Tunisia (anywhere)

Responsibilities

• Conduct stellar communication with the customers via email, telephone, or LiveChat
• Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone)
• Assist with our website visitors through a Live Chat app
• Handle and timely respond to customer inquiries
• Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company
• Boost the client satisfaction and our brand’s Trustpilot rating
• Work closely with the logistics team to ensure timely delivery to our customers
• Assist in tracking shipped parcels and notify customers on request
• Follow up on inquiries and delayed payments
• Report any found issues to your supervisor or the relevant department
• Ensure a smoother shopping experience for customers by guiding them through the shopping process

Benefits

• Lots of opportunities to grow professionally and get promoted
• Flexible working hours - work remotely within regular day shifts/night shifts or evening shifts
• Work from home - this job requires you to work from home
• Personal Development plans, helping your growth
• Competitive salary and benefits package
• Young and dynamic team in a diverse and friendly environment
• A truly international workplace, operating in multiple countries and markets across the globe