Inside Service Sales Representative

Summary

Join Extreme Networks, a global networking leader experiencing double-digit growth, as an Inside Service Sales Representative! This role focuses on driving service revenue within a specified territory. You will be responsible for managing service contracts, renewals, upselling services, and collaborating with partners. Success requires strong communication, sales, and technical skills, along with experience in a fast-paced environment. The ideal candidate will possess a strong work ethic, initiative, and a desire to grow their sales career. Extreme Networks values inclusion and offers a supportive workplace where employees can thrive. This position offers the opportunity to contribute to a company making significant advancements in the networking industry.

Requirements

• 2+ years in Inside Sales experience required
• Strong telephone communications skills comfortable calling on clients
• Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• Possess energetic and enthusiastic demeanor
• Experience with SalesForce.com required
• Strong Microsoft Excel skills required
• Strong verbal and written skills
• Up to 5% travel requirement

Responsibilities

• Responsible for renewal quoting and upselling in a specified region/territory
• Attain monthly/quarterly/annual quota on assigned region/territory
• Weekly forecasting/commit – Service
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's
• Manage service contracts/renewals for customers in assigned region/territory
• Manage service sales campaigns and promotions for assigned region/territory
• Chase service renewal opportunities
• Regular pipeline and opportunity reporting both internally and externally, including SalesForce hygiene
• Spot product upsell opportunities and work with the product account team
• Work with internal teams to guard data integrity and manage service orders

Preferred Qualifications

• Arabic speaker would be a plus
• College Degree preferred
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus