Customer Service Assistant

Summary

Join Job&Talent as a Customer Care Assistant and contribute to the operational success of our global clients. You will provide essential support to workers and candidates, answering queries, resolving complaints, and ensuring customer satisfaction. Based remotely in Madrid, you will handle inquiries through various channels, classify issues, offer guidance, and report to relevant departments. This role involves improving internal processes, creating training materials, and collaborating with other teams. The position offers a competitive salary, annual bonus, remote work flexibility, and a dynamic work environment within a rapidly growing European startup.

Requirements

• Good level of English and basic IT skills
• At least one year of experience in customer support
• Good communication skills: you are a good listener who communicates clearly, confidently and in a concise way
• Good organization skills and the ability to be proactive and prioritize, multi-task and perform effectively under pressure
• Time management skills
• Positive and optimistic
• Eager to work, grow and take ownership
• Ability to properly conduct complex conversations
• Team-player, flexible and willing to adapt to a fast-paced environment
• Client-oriented and used to work with KPIs

Responsibilities

• Handle our workers and candidates' queries, using their channel of choice
• Classify queries accordingly to issue type and client, including internal escalations, in an efficient and timely manner
• Help and offer guidance to our workers
• Report to the different departments about their correspondent queries, errors and suggest improvements
• Increase customer satisfaction, being involved in different satisfaction surveys results’ analysis
• Improve our FAQs to reduce overall customer care contacts and ensure our workers are clear on how everything works during their journey with us
• Create and improve internal training material, always seeking to improve the job
• Be involved in the company environment to understand the needs and day-to-day operations
• Work closely with Recruitment, Payroll and Service teams to support both workers and candidates are provided with the information they need
• Actively participate in team meetings

Preferred Qualifications

Spanish is not mandatory but desirable

Benefits

• A competitive salary + variable compensation
• Remote & Flexible working hours
• Birtholiday- Paid Day off for your Birthday