Virtual Assistant, Customer Service

Summary

Join We Clone You, a leading virtual assistant company, as a Virtual Assistant specializing in customer service. You will handle a high volume of inbound inquiries daily via phone, email, and live chat, providing excellent customer service. This role requires strong communication, multitasking, and problem-solving skills. Experience in customer service or as a virtual assistant is essential, with real estate or supplementation/fitness industry knowledge being a plus. The position offers work-from-home flexibility, hourly pay with potential for raises, and a referral bonus.

Requirements

• Proven experience in customer service or as a virtual assistant, handling inbound inquiries
• Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat
• Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email
• Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills
• Ability to multitask in a fast-paced, dynamic environment
• Self-motivated with proven ability to learn quickly and contribute effectively
• Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management
• Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management)

Responsibilities

• Handle and respond to 75+ inbound inquiries daily across phone, email, and live chat
• Maintain a professional phone presence, providing excellent customer service
• Efficiently manage and prioritize multiple tasks throughout the day
• Collaborate with internal teams to coordinate activities and resources as needed
• Attend and actively participate in team meetings and training seminars
• Support cross-functional teams, including sales, marketing, and operations
• Continuously challenge yourself to improve and contribute to team success
• Maintain strong work ethic and consistently demonstrate willingness to learn

Preferred Qualifications

• Previous experience with real estate is a plus
• Supplementation and fitness industry knowledge/experience is a plus

Benefits

• Work from home
• Payment in dollars per working hour (40-hour week)
• Starting salary between 4$ - 6$ per hour depending on your experience, with room for raises based on performance
• A workplace that values its people
• Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients