Customer Service Associate

Summary

Join our team as a Customer Service Associate and provide exceptional support to patients and medical offices via phone, fax, and email. You will handle inbound and outbound calls, prescription refills, and inquiries regarding pharmacy benefits. This work-from-home position requires strong communication and problem-solving skills, along with familiarity with drug names and the refill process. You will need at least one year of customer service and computer experience. The role demands accuracy, time management, and adherence to HIPAA regulations. Occasional Saturday work may be required.

Requirements

• Patient Focus
• Must be familiar with drug names and products.  Understand the refill process and refill quantities available to the patient
• Problem Solving/Analysis
• Ability to do multiple functions within the same call
• Adept time management is a must
• Communication Proficiency
• Aptitude to focus on the task at hand with little to no disruption
• Strengthened interpersonal skills and telephone etiquette expertise
• 1+ year customer service experience and 1+ year computer experience
• Customer service engagement and concentration
• Demonstrates flexibility, professionalism, courtesy, and discretion in dealing with both internal and external customers.  Follow all state and Federal laws surrounding patient confidentiality

Responsibilities

• Place and receive calls and faxes to patients and Doctor’s offices for prescription refills as well as provide information and education on mail order pharmacy benefits available through Medvantx
• Responds accurately, promptly and courteously to patient questions and inquiries
• Promote one stop service to patients by assisting with routine questions concerning their pharmacy benefits.  Refers calls appropriately to applicable support areas
• Handle incoming calls from patients to place refill orders, assist with general co pay inquiries and order status inquiries
• Provides timely and accurate information to incoming patient order status and product knowledge requests
• Accurately document each call taken or placed
• Knowledgeable with HIPPA laws and medical adverse events

Benefits

• This position is a Work from Home position
• This position includes working an occasional Saturday from 8-12pm