Customer Service Associate

Summary

The job is for a Spanish-speaking Customer Service Representative to work onsite in Cebu City, Philippines, for a dynamic and innovative BPO company based in Silicon Valley. The role involves delivering excellent customer service through chat, calls, or emails, welcoming new clients, handling tricky situations, and asking the right questions.

Requirements

• Got a high school diploma? College degree's a plus
• Experience in customer support?
• Nail phone convos and active listening like a champ
• Talk the talk with killer communication skills
• Juggle tasks and keep your cool in the fast lane

Responsibilities

• Chat, call, or email—however you connect, make it count
• Deliver top-notch service and keep our customers stoked
• Welcome newbies with a call that sets the tone for awesomeness
• Got a tricky situation? Handle it like a pro or escalate it to get sorted
• Listen up and ask the right questions to really get what our customers need