Customer Service

Summary

Join Skillsoft's dynamic Customer Success team in India as a Customer Service representative for the European region. You will be the primary point of contact for clients, providing exceptional service and support. Responsibilities include responding to inquiries, collaborating with internal teams, managing escalations, and building strong client relationships. The ideal candidate possesses strong communication and problem-solving skills, along with experience in a customer-facing role. Fluency in Spanish, French, or Dutch is required. Skillsoft offers a transformative learning environment and empowers its employees to grow.

Requirements

• Possess eagerness to develop and enhance customer service skills through hands-on experience and learning opportunities
• Be highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
• Demonstrate a proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
• Possess strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
• Have excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
• Be highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes
• Hold a Bachelor's degree
• Have minimum 1 to 2 years of experience in a customer facing role
• Possess strong communication and interpersonal skills
• Have problem-solving and conflict-resolution abilities
• Be proficient with CRM software and support tools (e.g., Salesforce, Zendesk)
• Have the ability to manage multiple priorities and meet deadlines
• Possess an analytical mindset with attention to detail
• Have the ability to read and write in French/Spanish/Dutch language

Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions
• Collaborate with internal teams to resolve technical or operational issues for the customer
• Understand customer goals and align our solutions to support their success
• Manage and resolve customer escalations with empathy and efficiency
• Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
• Develop and maintain strong, long-lasting relationships with clients
• Track customer engagement and product usage to identify opportunities for improvement
• Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams