Customer Service Representative

Summary

Join Floral Image North America, a leading provider of lifelike flower arrangements, as a 1099 Customer Service Representative (CSR) and contribute to the team's success by retaining, refreshing, and expanding our customer base. As a CSR, you will be responsible for driving sales, maintaining strong customer relationships, and expanding your customer base. This role involves working remotely, traveling within the greater NYC area in a company van, and interacting with clients in various businesses. You will be provided with a company vehicle, computer, and cell phone, and will receive training and support to ensure a seamless and efficient experience. This is a great opportunity for those seeking to make extra cash and build a career in sales and customer service.

Requirements

• Minimum High School/GED Degree
• Valid driver’s license with clean driving record required
• Flexibility to travel within the assigned territory

Responsibilities

• Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
• Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
• Perform weekly refreshes of arrangements for current customers
• Identify new business opportunities and implement effective sales techniques to acquire new customers
• Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction
• Identify opportunities for business expansion within your assigned territory and develop ideas with TSM

Preferred Qualifications

Prior Sales and/or Customer Service experience preferred

Benefits

• Training
• Full support
• Specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible
• Wellness Resources