Customer Service Representative

Summary

Join AssistRx as a Customer Service Representative (CSR) and exceed customer expectations by assessing needs, prioritizing tasks, and directing information to appropriate resources. You will act as the first point of contact for patients, evaluating call purpose, prioritizing handling, and triaging calls as needed. Responsibilities include enrolling new customers, recording activities in the patient database, and following up to ensure service delivery. You will also complete special projects as required. Work from home opportunities are available after 120 days, contingent upon meeting goals and quotas. AssistRx offers competitive compensation, including preloaded PTO and tenure vacation bonuses.

Requirements

• Previous work experience in Specialty Pharmacy or Customer Service
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills
• Strong ability to multi-task and strong time management skills
• Ability to function in a high-volume, fast-paced environment
• Dependable and strong work ethic
• Ability to accept and implement feedback and coaching

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated
• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate
• Enroll new customers to Patient Services
• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met
• Complete various special projects as required

Preferred Qualifications

• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
• Experience working in a health care/pharmaceutical industry environment
• Understanding of challenges associated with patients’ medical condition

Benefits

• Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
• Many associates earn the opportunity to work from home after 120 days
• We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance