Customer Service Coordinator

Summary

Join WinnCompanies as a Customer Service Coordinator! This remote position involves managing maintenance requests for military residents via phone and online tickets, addressing resident inquiries, and ensuring efficient request processing. You'll work Monday-Friday, 2 PM to 11 PM EST, earning $16.34-$17.46/hour. The role demands excellent customer service, communication, and problem-solving skills. Successful candidates must have relevant experience and proficiency in Microsoft Office. WinnCompanies offers a comprehensive benefits package, including generous time off, 401k matching, health insurance, and professional development opportunities.

Requirements

• High school diploma or GED equivalent
• 1-3 years of relevant work experience
• Advanced skills with Microsoft Office applications
• Outstanding verbal and written communication skills
• Excellent customer service skills
• High Speed internet
• A quiet, distraction free work environment
• Superb attention to detail
• Ability to manage time effectively
• Ability to make decisions and solve problems
• Ability to adapt and prioritize within a fast-paced environment

Responsibilities

• Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment
• Receive emergency and non-emergency service requests via online, email, or calls from residents
• Handle all calls, including troubleshooting and scheduling resident service request needs
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
• Prioritize calls according to urgency and importance
• Create work orders and dispatch accordingly
• Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day
• Handle customer questions and concerns regarding service requests
• Dispatch and schedule pest control work orders
• Provide scheduling support for Deployed Spouses Program

Preferred Qualifications

• Extensive customer service or administrative experience
• Experience with Yardi or other property management software
• Experience with scheduling/work order service ticket platforms

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families