Customer Service Representative

Summary

Join Binance's Customer Service team and contribute to a client-facing function prioritizing exceptional support. The role involves providing top-quality assistance via ticketing systems and live chat, addressing customer queries, complaints, and identification approvals. Success requires empathy, communication skills, and problem-solving abilities to advocate for customers and gather feedback. This position ensures high service standards and customer satisfaction within Binance's global cryptocurrency exchange platform. The team handles high volumes of live chats and customer inquiries, resolving complaints, optimizing processes, and managing unexpected situations. The work environment is fast-paced and requires flexibility.

Requirements

• Bachelor's degree or diploma, preferably in a finance-related major
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
• Willing to work weekends and irregular hours which will include night shifts
• Fluency in English and Thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Responsibilities

• Handle high amounts of live chats
• Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers
• Solve customer complaint issues, and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Preferred Qualifications

Experience or knowledge of any financial derivative product is a big plus

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)