Customer Service Representative

Summary

Join Binance's Customer Service team and contribute to a client-facing business prioritizing exceptional support. You will provide top-quality assistance via ticketing systems and live chat, handling customer queries, complaints, and identification approvals. The role requires strong problem-solving skills and the ability to advocate for customers. You'll work with a global team, ensuring high customer satisfaction and service standards. This position offers competitive salary and benefits, including a work-from-home arrangement (depending on the team). Binance is committed to diversity and equal opportunity.

Requirements

• Bachelor's degree or diploma, preferably in a finance-related major
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
• Willing to work weekends and irregular hours which will include night shifts
• Fluency in English and Thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Responsibilities

• Handle high amounts of live chats
• Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers
• Solve customer complaint issues, and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Preferred Qualifications

Experience or knowledge of any financial derivative product is a big plus

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)