Customer Service Representative

Summary

Join Cloverleaf Care as a remote Customer Service Representative in Nigeria! This full-time position offers a promising career in healthcare services management and coordination, working the US day shift (5:30 PM - 2:30 AM WAT, M-F). You will schedule and coordinate healthcare worker activities, screen and hire caregivers, communicate with staff, and manage the service delivery platform. Excellent English communication skills, a college degree, and 3+ years of customer service experience are required. Enjoy a positive work environment, competitive pay, career advancement opportunities, and work-from-home flexibility.

Requirements

• 3+ years experience in a Customer Service role
• Native communication skills in English, both spoken and written
• Expert level computer experience with documents, sheets and web applications
• Excellent problem solving skills
• Detail oriented, highly organized, dependable and multi-tasker
• Self-starter with superior time management skills
• Excellent customer service skills with phone. with US or UK consumers
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
• Dedicated home office space
• Shift timing - 5:30PM - 2:30AM EAT, M-F
• Strong work ethics, respectful and a professional attitude towards work
• College degree

Responsibilities

• Schedule and coordinate day to day activities of healthcare workers
• Screen and hire caregivers
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent
• Staff client shifts by matching the best caregiver with each client
• Take initiative to build strong rapport and relationships with US based team members
• Manage the service delivery platform to meet company’s standards
• Answer phone calls and provide excellent customer service
• Prepare daily and weekly staffing reports
• Support payroll functions
• Provide HR support to healthcare workers

Preferred Qualifications

Experience in customer service in a team environment

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment with a company with a proven 10 year track record with WFH career jobs
• Training, education
• Receive recognition and incentives from management