Customer Service Representative

Summary

Join Cloverleaf Care as a Customer Service Representative in a remote, pan-Nigeria position! This full-time role (5:30 PM - 2:30 AM WAT, M-F) supports a US-based healthcare company. Responsibilities include scheduling healthcare workers, screening caregivers, communicating with staff, matching caregivers to clients, and providing excellent customer service. You'll need 3+ years of customer service experience, fluent English, expert computer skills, and strong problem-solving abilities. Benefits include competitive pay, career advancement opportunities, permanent work-from-home status, training, and recognition/incentives. Apply now with your resume and cover letter!

Requirements

• 3+ years experience in a Customer Service role
• Fluent communication skills in English, both spoken and written is a **MUST**
• Expert level computer experience with documents, sheets and web applications is a **MUST**
• Excellent problem solving skills
• Detail oriented, highly organized, dependable and multi-tasker
• Self-starter with superior time management skills
• Excellent customer service skills with phone. with US or UK consumers
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
• Dedicated home office space
• Shift timing - 5:30PM - 2:30AM EAT, M-F
• Strong work ethics, respectful and a professional attitude towards work

Responsibilities

• Schedule and coordinate day to day activities of healthcare workers
• Screen and hire caregivers
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent
• Staff client shifts by matching the best caregiver with each client
• Take initiative to build strong rapport and relationships with US based team members
• Manage the service delivery platform to meet company’s standards
• Answer phone calls and provide excellent customer service
• Prepare daily and weekly staffing reports
• Support payroll functions
• Provide HR support to healthcare workers

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment with a company with a proven 10 year track record with WFH career jobs
• Training, education
• Receive recognition and incentives from management