Customer Service Coordinator

Summary

Join WinnCompanies as a Customer Service Coordinator in this remote role, responsible for managing maintenance service requests for military residents. You will handle resident inquiries, route requests, and ensure proper documentation and escalation. The position requires excellent customer service and communication skills, proficiency in Microsoft Office, and 1-3 years of relevant experience. The work schedule is Monday-Friday, 3 PM to 12 AM EST. WinnCompanies offers a competitive hourly rate and a comprehensive benefits package, including paid time off, 401k, health insurance, and professional development opportunities. Applicants must reside in a state where Winn operates and apply before March 9th, 2025.

Requirements

• High school diploma or GED equivalent
• 1-3 years of relevant work experience
• Ability to work between 3:00PM and 12:00AM EST
• Advanced skills with Microsoft Office applications
• Outstanding verbal and written communication skills
• Excellent customer service skills
• Superb attention to detail
• Ability to manage time effectively
• Ability to make decisions and solve problems
• Ability to adapt and prioritize within a fast-paced environment

Responsibilities

• Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment
• Receive emergency and non-emergency service requests via online, email, or calls from residents
• Handle all calls, including troubleshooting and scheduling resident service request needs
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
• Prioritize calls according to urgency and importance
• Create work orders and dispatch accordingly
• Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day
• Handle customer questions and concerns regarding service requests
• Dispatch and schedule pest control work orders
• Provide scheduling support for Deployed Spouses Program

Preferred Qualifications

• Extensive customer service or administrative experience
• Experience with Yardi or other property management software
• Experience with scheduling/work order service ticket platforms

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families