Clinical Services Coordinator

Summary

Join Heartbeat Health, a health tech startup revolutionizing cardiovascular care, as a Clinical Service Coordinator! You will play a central role in optimizing patient experiences and supporting systems. Responsibilities include patient communication, scheduling, data entry, and pre-authorization. You will also coordinate virtual visits and outpatient procedures, provide technical support, and identify process improvements. This role requires 3+ years of clinical or operational experience supporting patient care, bilingualism in English and Spanish, and strong communication and data analysis skills. The position offers a chance to contribute to a mission-driven company and make a real impact on patient lives. The work hours are 9 am to 5 pm EST.

Requirements

• 3+ years in a clinical or operational role supporting patient care
• Bilingual in English and Spanish
• Exceptional people skills and a GREAT communicator
• Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements
• A team player with a high level of independence and proactivity
• Strong data and analytics skills with a track record of making savvy, data-driven decisions
• Passion for delivering an outstanding user experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology
• Spanish-speaking
• Medical assistance experience

Responsibilities

• Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up
• Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties
• Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients
• Follow up with patients via email, phone, and/or text to drive patient engagement
• Provide technical support and connection assistance to patients
• Compile, verify accuracy, and sort information to prepare source data for reporting
• Identify and correct deficiencies or errors in data, processes, and systems
• Document customer and account data and generate standardized reports
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience