E-commerce Specialist

Summary

Join our team as an E-commerce Specialist and manage and optimize our e-commerce platforms. This role demands strong order and inventory management, data analysis, and cross-functional collaboration skills to boost operational efficiency and improve the online shopping experience. The ideal candidate will have a proven track record in e-commerce operations, performance optimization, and customer experience enhancement. Responsibilities include order and inventory management, data analysis and reporting, performance optimization, customer experience management, cross-functional collaboration, compliance and risk management, and marketplace management. The position requires a Bachelor’s degree in a related field and proven e-commerce operations experience. The successful candidate will possess expertise in order management, inventory optimization, data analysis, and e-commerce platforms.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field
• Proven experience in e-commerce operations
• Expertise in order management, inventory optimization, and data analysis
• Strong understanding of e-commerce platforms (Shopify, Amazon, etc.) and tools
• Excellent analytical, problem-solving, and decision-making skills
• Strong collaboration and communication skills, with experience working cross-functionally
• Proficiency in tools like Google Analytics, CRM systems, and inventory management software

Responsibilities

• Monitor and manage end-to-end order fulfillment processes to ensure timely and accurate delivery
• Optimize inventory levels to balance product availability with minimizing excess stock
• Collaborate with logistics and warehouse teams to ensure smooth operations
• Analyze e-commerce data to identify trends, patterns, and opportunities for improvement
• Generate regular reports on key performance indicators (KPIs) to evaluate the performance of e-commerce operations
• Provide actionable insights and recommendations to stakeholders to drive decision-making and process enhancements
• Continuously assess and improve the efficiency of e-commerce platforms and processes
• Identify opportunities for cost reduction, process automation, and system upgrades
• Establish and track KPIs, setting benchmarks for order fulfillment and customer satisfaction
• Monitor customer feedback and analyze data to enhance the online shopping experience
• Work closely with customer service teams to address issues and implement solutions promptly
• Ensure high-quality and accurate product listings, pricing, and promotional activities
• Partner with internal teams including logistics, marketing, finance, and IT to ensure seamless operations
• Collaborate with vendors and third-party marketplaces to optimize supply chain and platform performance
• Negotiate with service providers to secure cost-effective and efficient solutions
• Ensure compliance with regulations and standards related to e-commerce operations
• Implement measures to mitigate risks, including fraud prevention and data security
• Manage relationships with third-party e-commerce platforms and marketplaces
• Optimize listings and campaigns to maximize visibility and sales
• Stay updated on industry trends and emerging technologies to maintain a competitive edge