Customer Service Representative

Summary

Join the Assistantly team as a Customer Service Representative and contribute to a supportive, remote work environment. You will manage inbound and outbound calls, resolving patient, caregiver, and insurance representative inquiries related to healthcare services, billing, and scheduling. This role demands excellent communication, problem-solving, and organizational skills, along with experience in customer service and ideally, a healthcare setting. You will ensure HIPAA compliance and maintain confidentiality. Assistantly offers above-market pay, permanent remote work, and various benefits including a health and wellness allowance, PTO, and bonus opportunities.

Requirements

• 3+ years of proven experience in a customer service or call-handling role, preferably in a healthcare or medical setting
• Excellent verbal communication skills and the ability to efficiently handle a high volume of calls
• Strong problem-solving abilities and attention to detail
• Ability to work both independently and as part of a team in a fast-paced environment
• Proficiency in using communication and CRM systems for logging and tracking calls, preferably industry specific platforms
• Strong organizational skills with the ability to multitask effectively
• Familiarity with HIPAA regulations and patient confidentiality standards
• English and Spanish Proficiency

Responsibilities

• Manage and respond to inbound calls from patients, caregivers, and insurance representatives
• Complete outgoing attendance calls for weekend services
• Provide accurate information regarding services, policies, and procedures
• Resolve inquiries related to patient care, insurance coverage, billing, and other concerns
• Document call details and update records in the system to ensure information accuracy and compliance
• Communicate and collaborate with internal departments, ensuring smooth handoff of tasks when necessary
• Assist with scheduling appointments, follow-ups, and addressing other patient or caregiver needs
• Handle sensitive information in compliance with HIPAA regulations, maintaining the highest standards of confidentiality
• Identify and escalate calls requiring additional assistance or expertise
• Maintain a professional, empathetic demeanor, ensuring a positive experience for every caller

Preferred Qualifications

Knowledge of healthcare and insurance terminology

Benefits

• Above market starting pay scale
• Permanent work-from-home opportunities
• Part-time and full-time positions available
• Health & Wellness Allowance
• Paid Time Off (PTO) yearly
• Monthly bonus drawings, loyalty & performance bonuses, profit sharing