Customer Service Representative

Summary

Join Assistantly's vibrant team as a Customer Service Representative, providing exceptional support to patients, caregivers, and insurance representatives in the healthcare industry. You will manage inbound and outbound calls, resolve inquiries, and ensure smooth operations. This remote, full-time position requires 3+ years of customer service experience, preferably in healthcare, excellent communication skills, and strong problem-solving abilities. Assistantly offers above-market pay, permanent work-from-home opportunities, health and wellness allowance, PTO, and bonus opportunities.

Requirements

• 3+ years of proven experience in a customer service or call-handling role, preferably in a healthcare or medical setting
• Excellent verbal communication skills and the ability to efficiently handle a high volume of calls
• Strong problem-solving abilities and attention to detail
• Ability to work both independently and as part of a team in a fast-paced environment
• Proficiency in using communication and CRM systems for logging and tracking calls, preferably industry specific platforms
• English and Spanish Proficiency
• Only resumes in English will be considered

Responsibilities

• Manage and respond to inbound calls from patients, caregivers, and insurance representatives, and complete outgoing attendance calls for weekend services
• Provide accurate information regarding services, policies, and procedures
• Resolve inquiries related to patient care, insurance coverage, billing, and other concerns
• Document call details and update records in the system to ensure information accuracy and compliance
• Communicate and collaborate with internal departments, ensuring smooth handoff of tasks when necessary
• Assist with scheduling appointments, follow-ups, and addressing other patient or caregiver needs
• Handle sensitive information in compliance with HIPAA regulations, maintaining the highest standards of confidentiality
• Identify and escalate calls requiring additional assistance or expertise
• Maintain a professional, empathetic demeanor, ensuring a positive experience for every caller

Preferred Qualifications

• Knowledge of healthcare and insurance terminology is a plus
• Strong organizational skills with the ability to multitask effectively
• Familiarity with HIPAA regulations and patient confidentiality standards

Benefits

• Above market starting pay scale
• Permanent work-from-home opportunities
• Part-time and full-time positions available
• Health & Wellness Allowance
• Paid Time Off (PTO) yearly
• Monthly bonus drawings, loyalty & performance bonuses, profit sharing