Customer Service Representative

Summary

Join Fleetworthy as a Customer Service Representative (CSR) and provide exceptional phone, live chat, and email support to a diverse customer base, including fleets, owner-operators, and vendors. Resolve customer issues, maintain customer accounts in our system, and deliver training through webinars and our web portal. You will also assist with billing and acquire payment information. This role requires 1-2 years of customer service experience, intermediate/expert Excel skills, and strong problem-solving abilities. An associate's degree is required, with a bachelor's degree preferred. The compensation is up to $40,000 annually.

Requirements

• Associate degree in business, Communications, or related discipline; bachelor’s preferred
• 1-2 year’s prior customer service experience
• Intermediate/Expert Excel skills
• Ability to utilize problem-solving skills for issues and inquiries from customers
• Continually contribute to a cohesive team environment
• Ability to consistently communicate effectively and professionally with customers and team members
• Ability to work and make decisions to support our customers with minimal guidance
• Ability to multi-task and manage multiple accounts in a consistent and efficient manner with a high attention to detail

Responsibilities

• Provide phone support to assigned customers for all levels of our customer base Fleet & mid-size, Owner-operators, Vendors, and agencies
• Perform and recommend actions to resolve customer issues
• Provide Live Chat customer support via the Internet
• Create and maintain customer accounts in a proprietary account management system
• Provide customer support and education through webinars and web portal training
• Provide customer assistance with billing
• Acquire payment information

Benefits

Up to $40,000 USD Yearly