Binance is hiring a
Customer Service Representative in Portugal, Romania

Summary

The job involves providing customer support via ticketing system and live chat for a cryptocurrency exchange platform in Ukrainian and English. The employee is expected to handle high volume live chats, provide accurate and comprehensive information, follow communication procedures, manage complaints, and engage customers.

Requirements

• College degree or above
• Fluent Ukrainian language, advanced English speaker
• Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry