Customer Service Representative

Summary

Join Binance, a leading global blockchain ecosystem, as a Customer Service Representative to expand our customer support operations team. You will handle high volumes of live chat and emails, providing accurate and timely information to users of our cryptocurrency exchange platform. The ideal candidate possesses excellent communication skills, problem-solving abilities, and a passion for customer service. Experience in customer service, preferably in finance or e-commerce, is preferred, but outstanding new graduates are also welcome. Binance offers competitive salary and benefits, including a work-from-home arrangement (depending on the team), and the opportunity to shape the future of blockchain technology.

Requirements

• College degree or above
• Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders
• Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Positive about the crypto industry
• Willing to work weekends and irregular hours which will include night shifts

Responsibilities

• Handle high amounts of live chat and incoming emails
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

Outstanding new graduates are also welcomed to apply

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)