Customer Service Representative

Summary

Join Rebag, a leading e-commerce company in the luxury resale market, as a Customer Service Representative. You will handle all customer inquiries, providing excellent support to new and existing customers. This role involves answering phone calls and emails, live chatting, and building customer relationships. You will identify customer needs, investigate issues, and provide solutions. The position requires collaboration with various teams to drive business growth across Rebag.com and other platforms. Rebag offers a dynamic and supportive work environment with opportunities for growth within a rapidly expanding company.

Requirements

• At least 1 year of previous customer service experience in a rapidly changing environment - retail or eCommerce environment is ideal
• Process-oriented and high attention to detail, with a strong ability to prioritize tasks
• Perfect English in both verbal and written communications
• Previous experience handling customers in English
• Manage large amounts of incoming phone calls
• Strong communication skills with the ability to problem-solve under pressure
• Startup minded, positive, and a hands-on attitude
• Ability to multi-task in a fast-paced entrepreneurial environment

Responsibilities

• Answer all incoming customer service phone calls and emails in a timely manner
• Live chat with customers as requests come in
• Build relationships and engage with customers
• Identify customers’ needs – this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions/alternatives
• Act as a liaison between headquarters and different retail departments

Preferred Qualifications

Experience in Google Suite, Zendesk and Shopify are a plus

Benefits

• A team that believes in the mission and works hard to make the impossible possible
• Individuals who generate ideas to evolve the business
• An environment that strives in working efficient and respects your off-time to recharge for the next day
• Exponential amount of growth in the future