Customer Service Representative

Summary

Join Booksy's global team and contribute to a positive customer experience. As a Customer Service Representative, you will support US-based business clients through chat and email, providing technical assistance and ensuring timely resolutions. This fully remote position requires fluency in English, excellent interpersonal skills, and the ability to handle challenging situations. You'll work a flexible schedule including nights and weekends. While experience in customer service is helpful, a strong customer-focused mindset and adaptability are key. Booksy offers various benefits, including subsidized medical care, a multisport card option, and access to wellbeing resources.

Requirements

• Fluency in English, both spoken and written (advanced level C1 or higher)
• Availability to work at least 160 hours per month, including a 24/7 shift rotation. This includes mainly afternoons (2 PM - 10 PM), nights (10 PM - 6 AM), weekends, and bank holidays
• Excellent interpersonal skills with a customer-focused mindset
• Ability to adapt quickly and handle challenging situations as they arise
• Comfortable working under time pressure
• Willingness to collaborate with an international team and adapt to different cultural norms

Responsibilities

• Provide assistance and respond to inquiries from US-based business customers through chat and email, offering technical support for the app
• Handle customer inquiries and manage data through internal systems
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Report issues to the technical support team
• Continuously improve your understanding of the app and enhance your customer service skills

Preferred Qualifications

• Communicative level of Spanish
• Experience in customer service, technical support, e-commerce, or any app-based company
• Interest in the e-commerce field

Benefits

• This is a fully remote position, we take pride in being a globally distributed team
• Private medical care from Allianz health (subsidized by the company - various packages to choose from)
• Multisport card (voluntary and unsubsidized - various options to choose from)
• Additional life insurance from PZU (voluntary and unsubsidized)
• Pethelp (voluntary and unsubsidized)
• Online consultations with Psychologist Booksy (fully subsidized by the company)
• Wellbeing tools (Worksmile and Officevibe)
• Happiness Team initiatives