Customer Service Representative

Summary

Join Everlight Solar as a Customer Service Representative in a fully remote, entry-level evening shift position! This role focuses on building customer relationships and providing excellent service in a fast-paced environment. You will handle incoming calls, resolve customer issues, and maintain detailed records. The ideal candidate is self-motivated, detail-oriented, and possesses strong communication skills. Everlight Solar offers a unique work experience, fostering individual growth and rewarding performance. The position requires experience in customer support and strong phone skills. Benefits include health, dental, vision, and life insurance, as well as PTO, sick time, and paid holidays.

Requirements

• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends 1pm - 11pm CST, 4 days/ week with rotating Saturdays or 3pm -11pm CST M-F with rotating Saturdays
• Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Responsibilities

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Preferred Qualifications

Some proven customer support experience or experience as a client service representative

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off