Customer Service Representative

Summary

Join our team as a dedicated Customer Service Representative! This part-time remote position (with potential for full-time transition) offers flexibility and the chance to make a real impact. You'll be the primary point of contact for customer inquiries, handling exchanges, returns, and ensuring a positive shopping experience. Success in this role requires excellent communication, problem-solving skills, and the ability to manage multiple tasks efficiently. The ideal candidate will have proven customer service experience and be comfortable working weekends. This position is perfect for individuals seeking a flexible, part-time opportunity within a dynamic e-commerce environment.

Requirements

• Proven experience in customer service, with a track record of addressing customer needs and resolving issues effectively
• Excellent verbal and written communication skills
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Flexibility to work weekends and take days off on weekdays to ensure consistent customer support

Responsibilities

• Respond to customer inquiries promptly and professionally across multiple channels (email, phone, live chat)
• Assist customers with exchanges, returns, and refunds, ensuring compliance with company policies
• Effectively manage updates to shipping addresses, resolve tracking issues, and provide accurate product information
• Deliver clear, precise, and consistent communication regarding products, services, and company policies
• Support the customer service team in processing orders, ensuring accuracy and timely fulfillment
• Collaborate with logistics and fulfillment teams to resolve order-related issues quickly
• Work flexible hours, including weekends, especially during peak seasons to meet customer demands
• Manage a high volume of inquiries without compromising on quality or service standards
• Maintain accurate records of customer interactions, transactions, and feedback
• Analyze trends and recurring issues to identify areas for improvement in customer service processes
• Work closely with team members to enhance customer service strategies and overall efficiency
• Stay up to date with product knowledge and company policies to provide knowledgeable support

Preferred Qualifications

• Experience with direct-to-consumer brands or e-commerce
• Proficiency in Gorgias and Shopify is preferred, along with familiarity with customer service software and Microsoft Office Suite
• Experience with Cin7 or similar tools is a plus, especially in inventory management and order processing

Benefits

• Remote work
• Flexible hours