Customer Service Representative

Summary

Join Netfor, Inc.'s dynamic team as a 100% remote Customer Service Representative! We offer comprehensive training and support to help you succeed in a rewarding career. You'll provide exceptional customer service via inbound calls, addressing inquiries about state taxes, repayment programs, and related services. Enjoy a predictable Monday-Friday schedule with growth opportunities and a supportive team environment. Netfor provides competitive pay, benefits including health, dental, and vision insurance, and paid time off. We're looking for passionate individuals with strong communication and customer service skills.

Requirements

• Fluency in English (spoken and written)
• Clear, confident, and friendly communication, with the ability to explain solutions
• Ability to type while talking (35+ WPM preferred)
• Passion for helping others with patience and a positive attitude
• Basic computer skills
• Self-motivation and willingness to work as part of a team

Responsibilities

• Address inquiries about state taxes, repayment programs, and related services
• Provide clear answers and actionable next steps, guided by the comprehensive training we provide
• Handle sensitive customer information with professionalism and confidentiality
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through
• Delight callers with patience, empathy, and top-tier support, turning complex issues into simple solutions

Preferred Qualifications

Microsoft Office knowledge

Benefits

• Starting pay at $16/hr, competitive and based on skills and experience
• Up to 9.6 days (76.96 hours) of PTO in your first year
• 401k, health, dental, and vision insurance
• Access to professional development programs and wellness initiatives
• Referral bonus
• 100% remote work
• Monday–Friday, 8:00 AM–5:00 PM EST schedule