Customer Service Representative

Summary

Join Colibri's customer service team as a Customer Service Representative – Silent Channel and contribute to the success of our leading online professional education platforms. You will play a vital role in sales order processing, handling client inquiries, and resolving escalated issues. This position requires strong communication and problem-solving skills, proficiency in Microsoft Office, and the ability to navigate new software quickly. The role offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive and collaborative team environment. Work from home is preferred, and a dedicated workspace is required. Colibri values diversity and encourages applications from all backgrounds.

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Office
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team
• Excellent interpersonal, written, and verbal communication skills
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously
• Reliable in-home internet connection
• Dedicated, quiet, and distraction-free workspace

Responsibilities

• Process all securities & insurance sales orders assigned through sales rep engagement, direct client contact as needed, or via automated order processing queue
• Ensure the timely and successful delivery of information in response to client inquiries
• Communicate clearly to sales team members all client issues and challenges that have been escalated to ensure cross-functional alignment and a high standard of care
• Assist with customer order requests or issue escalations as needed, including but not limited to order processing and account status

Preferred Qualifications

Work-from-home experience

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• 20 days of PTO
• 9 paid holidays
• Paid 2-week training
• Maternity leave
• 2 perfect days a year
• 3 floating holidays (prorated from when you start)
• Growth opportunity and career path (Ability to learn additional brands)
• Bonus incentives monthly and quarterly
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement