Healthcare Customer Service Representative

Summary

Join MedCore Solutions, the healthcare division of BizForce, as a Healthcare Customer Service Representative! You will be the primary point of contact for patients, providing comprehensive support and ensuring a positive care experience. Responsibilities include managing high call volumes, scheduling appointments, verifying insurance, handling billing inquiries, resolving patient concerns, and maintaining accurate records. This permanent work-from-home position offers a fixed weekend schedule and a supportive work environment. The ideal candidate possesses at least two years of customer service experience in healthcare, strong communication skills, and knowledge of medical terminology and insurance processes. The position requires proficiency in patient management software and the ability to empathize with patients from diverse backgrounds.

Requirements

• At least 2+ years of experience in customer service, preferably within a healthcare or medical environment
• Strong verbal and written communication skills
• Ability to manage high call volumes while maintaining a patient-centered approach
• Knowledge of medical terminology, insurance processes, and healthcare systems
• Proficiency in using patient management software and other relevant technology
• Ability to empathize with and assist patients from diverse backgrounds
• Strong organizational skills and attention to detail
• Amenable to work in a graveyard shift

Responsibilities

• Manage a high volume of incoming calls from patients, addressing inquiries, and providing information regarding healthcare services
• Assist patients with appointment scheduling, registration, and navigate their healthcare options
• Verify patient insurance eligibility and benefits, explaining coverage details to patients
• Handle inquiries related to medical billing, referrals, and prior authorizations
• Resolve patient concerns and complaints with professionalism, empathy, and effective problem-solving strategies
• Coordinate communication between patients, healthcare providers, and insurance representatives to facilitate a seamless experience
• Document patient interactions accurately and maintain records in the system

Preferred Qualifications

Experience in a healthcare or medical environment

Benefits

• Permanent Work From Home
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Opportunity to work in a dynamic and supportive healthcare environment