Customer Service Representative

Summary

The job is for a Customer Service Representative at Olsam, a company that specializes in growing Amazon FBA brands. The role requires 20 hours of work per week, involves responding to customer queries, providing timely customer service across Amazon and D2C platforms, collaborating with the team, identifying issues, working cross-departmentally to resolve them, and participating in customer service projects as necessary.

Requirements

• Proven success in customer service, including experience with Amazon and Direct-to-Consumer (D2C) platforms
• Excellent communication skills, both written and verbal, with an ability for articulating solutions effectively
• Natural problem solver, always seeking innovative and effective resolutions
• Thrives in collaborative environments, valuing teamwork and attention to detail
• Committed to delivering high-quality service in every interaction
• Willingness to learn and adapt to new technologies and systems

Responsibilities

• Respond to customer queries
• Provide timely customer service across Amazon and D2C
• Collaborate with the team to ensure best-in-class service
• Identify issues and work cross-departmentally to resolve and improve processes/solutions
• Work on customer service projects as and when necessary