Customer Service Representative

Summary

Join OneTouch Direct, a leading provider of contact center solutions, as a Customer Service Representative! You will handle inbound calls for a major healthcare payments company, assisting customers with payment processing, statement inquiries, and other support needs. This role requires strong communication and computer skills, a commitment to excellent customer service, and a positive attitude. We offer competitive pay, benefits, paid training, and opportunities for growth within a diverse and welcoming work environment. Apply today if you're passionate about providing exceptional customer experiences!

Requirements

• 1-2+ years of customer service experience; healthcare preferred
• Excellent communication skills
• Ability to respect and maintain customer and client confidentiality
• Intermediate to advanced computer skills
• Background check & drug screening required
• A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Ability Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone
• Webcam (external or embedded)
• Full time . 40 hours per week schedule with overtime opportunities!

Responsibilities

• Provide inbound customer service for a leading healthcare payments company
• Consistently provide a great customer experience
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Collect prompt and accurate customer feedback
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process

Benefits

• Great pay . Hourly base salary + benefits!
• Training . Paid training & development
• Benefits . Health Care Plan (Medical, Dental & Vision)
• Growth . Opportunity for professional and personal growth
• Culture . Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment