Customer Service Representative

Summary

Join Oscar's Member and Provider Services team as a Part-Time Customer Service Representative! This role involves handling daily operations in a health insurance company, including customer interactions and back-office tasks. You'll work remotely from Texas, following standard operating procedures and reporting to the Concierge Operations Manager. The position is volume-driven and production-based, requiring strong customer service skills. The base pay is $19.00 per hour, with eligibility for voluntary employee benefits and monthly vacation accrual. This is a part-time role with various shift options available.

Requirements

• 1+ years of experience in a high-volume or customer-focused setting
• 1+ years of healthcare experience
• High school diploma or GED

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Strong quantitative or analytical skills focused on identifying or solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements