Customer Service Representative

closed
Oscar Logo

Oscar

πŸ’΅ $39k
πŸ“Remote - Worldwide

Summary

Join Oscar's Member and Provider Services team as a Part-Time Customer Service Representative! This role involves handling daily operations in a health insurance company, including customer interactions and back-office tasks. You'll work remotely from Texas, following standard operating procedures and reporting to the Concierge Operations Manager. The position is volume-driven and production-based, requiring strong customer service skills. The base pay is $19.00 per hour, with eligibility for voluntary employee benefits and monthly vacation accrual. This is a part-time role with various shift options available.

Requirements

  • 1+ years of experience in a high-volume or customer-focused setting
  • 1+ years of healthcare experience
  • High school diploma or GED

Responsibilities

  • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
  • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
  • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
  • Form working relationships with all partners
  • Support the leadership team by identifying issues through established escalation pathways
  • Monitor and track the health of all assigned work-in-progress issues
  • Escalate and resolve issues to ensure appropriate turnaround times
  • Participate in process improvement projects
  • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Preferred Qualifications

  • Strong quantitative or analytical skills focused on identifying or solving problems
  • Experience manipulating and entering accurate data
  • Advanced Google Suite or Microsoft Office capabilities

Benefits

  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Paid sick time
  • Paid parental leave
  • 401(k) plan participation
  • Life and disability insurance
  • Paid wellness time and reimbursements
This job is filled or no longer available

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