Summary
Join Oscar's Member and Provider Services team as a Part-Time Customer Service Representative! This role involves handling daily operations in a health insurance company, including customer interactions and back-office tasks. You'll work remotely from Texas, following standard operating procedures and reporting to the Concierge Operations Manager. The position is volume-driven and production-based, requiring strong customer service skills. The base pay is $19.00 per hour, with eligibility for voluntary employee benefits and monthly vacation accrual. This is a part-time role with various shift options available.
Requirements
- 1+ years of experience in a high-volume or customer-focused setting
- 1+ years of healthcare experience
- High school diploma or GED
Responsibilities
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Preferred Qualifications
- Strong quantitative or analytical skills focused on identifying or solving problems
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
Benefits
- Medical, dental, and vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
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