Customer Service Representative

Summary

Join Booksy's Customer Service team as a remote Customer Service Representative supporting US-based business clients. You will provide technical support via chat and email, handle customer inquiries using internal systems, and maintain a positive customer experience. This role requires availability for a 24/7 shift rotation, including weekends and holidays, and fluency in English (C1 level or higher). The ideal candidate is adaptable, comfortable working under pressure, and willing to collaborate internationally. Booksy offers various benefits, including remote work, subsidized private medical care, and access to wellness programs.

Requirements

• Availability to work at least 20 days per month, including a 24/7 shift rotation. This includes mainly afternoons (2 PM - 10 PM), nights (10 PM - 6 AM), weekends, and holidays
• Fluency in English, both spoken and written (Advanced level C1 or higher)
• Excellent interpersonal skills with a customer-focused mindset
• Ability to adapt quickly and handle challenging situations as they arise
• Comfortable working under time pressure
• Willingness to collaborate with an international team and adapt to different cultural norms

Responsibilities

• Provide assistance and respond to inquiries from US-based business customers through chat and email, offering technical support for the app
• Handle customer inquiries and manage data through internal systems
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Report issues to the technical support team
• Continuously improve your understanding of the app and enhance your customer service skills

Preferred Qualifications

• Communicative level of Spanish
• Experience in customer service, technical support, e-commerce, or any app-based company
• Interest in the e-commerce field

Benefits

• This is a fully remote position, we take pride in being a globally distributed team
• Private medical care from Allianz health (subsidized by the company - various packages to choose from)
• Multisport card (voluntary and unsubsidized - various options to choose from)
• Additional life insurance from PZU (voluntary and unsubsidized)
• Pethelp (voluntary and unsubsidized)
• Online consultations with Psychologist Booksy (fully subsidized by the company)
• Wellbeing tools (Worksmile and Officevibe)
• Happiness Team initiatives