Customer Service Representative

Summary

Join Rockpoint Legal Funding as a Customer Service Representative and assist plaintiffs involved in lawsuits with empathetic and patient support.

Requirements

• Must have Customer Service experience, preferably in the Personal Injury Legal or finance space
• Must be detail-oriented, very organized, and possess a strong multitasking ability
• Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization
• Should have high emotional intelligence, empathy, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively telephonically
• You must speak fluent English and Spanish
• You must have a high-speed internet connection at home (80 Mbps)
• Up-to-date laptop with at least 8GB RAM
• You must have a working computer system. Two computer monitors are a plus!

Responsibilities

• Obtain case information and submit requests to our internal system
• Accept calls from plaintiffs via call queue and provide status updates
• Notify plaintiffs of status updates via outbound phone calls
• Create template-based funding contracts according to provided specifications and monitor signature status once electronically sent
• Answer incoming calls to the operator phone queue
• Counsel plaintiffs on contract details, providing funds delivery options and managing expectations for the timeline and associated delivery costs