Customer Service Representative

Summary

Join Rockpoint Legal Funding as a Customer Service Representative! This remote, contractor position offers a unique opportunity to assist plaintiffs involved in lawsuits. You will handle a moderate to heavy call volume, providing status updates, counseling on contract details, and processing case information. Fluency in English and Spanish is required, along with excellent communication and multitasking skills. The ideal candidate will be detail-oriented, empathetic, and thrive in a fast-paced environment. Opportunities for career growth are available. Compensation is $7.00-$8.25 USD/hour.

Requirements

• Must have Customer Service experience, preferably in the Personal Injury Legal or finance space
• Must be detail-oriented, very organized, and possess a strong multitasking ability
• Must be an energetic and reliable individual who can thrive in a fast-paced, performance-driven organization
• Should have high emotional intelligence, empathy, charisma, interpersonal skills, and the ability to read between the lines and ask the right questions
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the phone and the ability to communicate effectively telephonically
• You must speak fluent English and Spanish
• You must have a high-speed internet connection at home (80 Mbps)
• Up-to-date laptop with at least 8GB RAM
• You must have a working computer system

Responsibilities

• Obtain case information and submit requests to our internal system
• Accept calls from plaintiffs via call queue and provide status updates
• Notify plaintiffs of status updates via outbound phone calls
• Create template-based funding contracts according to provided specifications and monitor signature status once electronically sent
• Answer incoming calls to the operator phone queue
• Counsel plaintiffs on contract details, providing funds delivery options and managing expectations for the timeline and associated delivery costs

Preferred Qualifications

Two computer monitors are a plus!

Benefits

• Opportunities for career growth are bountiful
• We encourage associates to learn and grow
• $7.00 - $8.25 USD / Hour DOE