Customer Service Representative

Summary

Join Sutherland, a Great Place to Work-certified company, as an Account Maintenance and Collection Specialist! In this work-from-home role (Texas residents only), you'll manage a portfolio of accounts, handling inquiries, analyzing payment history, and communicating with customers. You'll utilize leading technologies and receive support from a dedicated team. We offer competitive pay ($14/hour), comprehensive benefits (medical, dental, vision, PTO), and opportunities for advancement. Reliable internet and a compatible smartphone are required for remote work. Apply today!

Requirements

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems
• Productive, quiet and distraction-free, secure place to work
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications

Responsibilities

• Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts
• Handle a variety of customer inquiries
• Analyze payment history/notes
• Communicate statuses to customers

Benefits

• Competitive rate of $14/hour
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland