Customer Service Representative

Summary

Join our team as a Customer Service Representative (Student Advisor) and provide exceptional customer service to our US customers from Malaysia. As a remote, contract role, you will be responsible for providing course consultations, proactive outreach to user leads, and offering excellent customer service to our existing clientele.

Requirements

• Bilingual- Fluent in both English and Mandarin (both spoken and written)
• Previous experience in customer service or a similar role, preferably in the education sector
• Excellent communication, interpersonal, and customer service skills
• Ability to work independently, manage time effectively, and meet deadlines
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications
• Positive attitude, patience, and a customer-oriented approach
• Ability to handle and resolve conflicts in a professional and positive manner

Responsibilities

• Serve as the first point of contact for our users, addressing their inquiries, providing information about our courses, and resolving any issues they may encounter
• Proactively contact potential customers from our user leads list, offering detailed course consultations and assisting them in making informed decisions about their educational journey
• Maintain strong relationships with current customers by providing excellent service and support, responding swiftly and professionally to any queries or concerns
• Maintain accurate and detailed customer records, tracking all interactions, transactions, comments, and complaints
• Collaborate with the team to communicate feedback from customers and help improve our products and services
• Stay updated on our course offerings, pricing, and policies to provide accurate information to customers
• Participating periodically training webinar to learn about educational info and our product to perfect professionalism